There are a range of current reforms focusing on DC pensions that aim to improve member outcomes. These place new demands on how schemes and providers need to make use of member data, whilst remaining within the boundaries of data protection rules and regulations.

This session will explore how AI can be a significant part of the delivery models for two related reforms - the Pension Schemes Bill’s guided retirement pathways and the FCA’s new Targeted Support framework.

With schemes in both the private and public sector facing growing pressure and scrutiny with Pensions Dashboards connection window firmly underway and an ever-increasingly buoyant Buy-Out Market, the ability to sustain and maintain accurate data is becoming a defining factor in operational excellence. Target and the Pension Protection Fund's partnership, which has spanned over a decade, demonstrates how moving from reactive periodic cleansing to continuous data maintenance can transform outcomes and cost-savings. From preventing significant data decay to strengthening member trust and readiness for future endgame opportunities, this session explores what the "99% process" really looks like, and why reliable, maintained data is becoming the foundation of proactive pension administration.

This session will address:

• The 99% Process
• Risk, Resilience & Readiness for Future Demands
• Member Protection & Confidence 

The pensions landscape is undergoing extensive change and amidst such transformation the constant remains the importance of good governance. With the array of different schemes now in operation governance issues and necessities vary depending on the size, type and goals of the scheme.

This panel will address how governance is evolving to deliver the best outcomes for savers, exploring the growing knowledge and skills required to navigate changes. It will discuss the outcome of the DWP consultation on trusteeship and governance, and drawing on years of professional experience will examine what works well in current governance and where there are still barriers and room for change.

This session will address:

• How governance varies based on scheme size, type and goals
• The DWP consultation on Trusteeship and Governance
• The skills and understanding for strong governance that are evolving with the industry changes
• What works well in current governance systems, where do barriers still exist and what can change
• Looking beyond to 2030 and the future of governance

Member expectations are changing, placing greater emphasis on communication, support and experience. This session will explore how schemes can combine empathy, technology and better use of data to improve member support and administration.

This session will address:

• How do members engage with us, and how has that changed over time?
• When you give members choice - what do they do?
• Case study on bereavement - how can we help people when they are at a vulnerable point in their lives, to deal with the administration of a loved one's pension? What support can we give to the people who are grieving?
• Proactive data subscription services and the value they can add to support administration workflow, and supporting members 
• Power of data collection, administrator notified of changes on one scheme and can encourage use of data on others.
• Addresses, mortality screening, emails, phone numbers…..all assessed against external records every day - Better data, no more tracing / mortality screening
• Nothing changes/everything changes: need for empathy, role of technology.
  

No session is scheduled in this stream at this time. Please attend a session in one of the other streams.